Shipping Policy – Salva Bags
Effective Date: October 2025

At Salva Bags, we strive to deliver your premium-quality bags quickly and safely. This Shipping Policy outlines all relevant details regarding shipping methods, costs, delivery times, and tracking.

1. Shipping Charges

🇨 🇦 Free Shipping within Canada

  • All orders within Canada are shipped free of charge.

  • Packages are fulfilled and shipped directly from our Brossard, QC warehouse via UPS-Tracked Shipping.

  • Standard delivery time is 2–3 business days.

  • A tracking number will be emailed once your package leaves our warehouse so you can monitor every step of the delivery.

🇺🇸 Shipping to the United States

  • U.S. customers pay a flat rate of $29.99 USD per order.

  • Orders are shipped via UPS-Tracked Shipping from our Brossard, QC warehouse.

  • Delivery is typically 2–3 business days.

  • Tracking numbers are provided for all shipments.

2. Taxes and Import Fees

🇨 🇦 Canadian Customers

  • Orders shipped within Canada are not subject to customs duties or additional fees.

  • All products are pre-cleared through customs and stored in Canada for fast, hassle-free delivery.

🇺🇸 U.S. Customers

  • As of August 29, 2025, the U.S. government abolished the duty exemption for low-value goods under $800 USD.

  • All shipments to the U.S. are now subject to import duties and taxes, which must be paid by the customer.

  • These charges are collected by UPS upon delivery under DAP (Delivered At Place) terms.

  • If duties or taxes are unpaid and the package is returned to us, a refund will be issued after the item is received and inspected, minus return shipping, UPS brokerage charges, and restocking fees. Original shipping fees are non-refundable.

3. Order Processing

  • Standard handling time is 0–1 business day.

  • Pre-order items may have different processing times.

  • Any delay in payment clearance may slightly extend processing time.

  • A tracking number will be emailed once your order is shipped.

4. Delivery Times

  • Typical delivery is 2–4 business days after processing, depending on your location.

  • Shipment Provider: UPS

  • Origin Warehouse: Brossard, QC

  • Notification: Email with tracking number

5. Damaged or Lost Items

  • We take responsibility for any items lost or damaged during transit.

  • If your order arrives damaged, contact us immediately.

  • We will resolve the issue by replacing the item or issuing a full refund.

6. Order Tracking

  • A tracking number is provided once your order leaves our warehouse.

  • It may take a short time for the tracking number to become active.

  • Track your order online at UPS Tracking using the provided tracking number.

7. Countries/Regions We Ship To

  • We ship to Canada and the United States.

8. Contact Us

For any questions or assistance regarding shipping, feel free to contact us:
📧 info@salvabags.shop
📞 450 888 8969
🏢 2340 Place Neptune, Brossard, QC J4Y 1R4

We are committed to providing fast, safe, and transparent shipping for all our customers.